Common Questions

 Simple answers to complex questions.

We've compiled a list of questions we hear all the time.

Whether it is product specific or how to get started on your first initiative, we’re here to help. We pride ourselves on our transparency with clients and our ability to provide simple, straight shooting answers to complex questions. If you don’t see one of your questions on this list, please feel free to contact us!

  • Who is Solidify?

    We’re a cloud-based, software company focused on helping B2B manufacturers do more business online with a suite of manufacturing-specific solutions made by a team who understand the complexities of the B2B world.

  • Why cloud?

    The cloud, the concept of accessing software and services remotely via the internet rather than locally-installed servers, has caused a business revolution, transforming companies that have realized its potential and have integrated the power of the cloud into their business operations.

    As technology leaders, we provide our customers with the most innovative software solutions to help them grow and succeed in very competitive industries. Our company chose to embrace the cloud as an opportunity to create a more seamless, connected, evolved business environment for our customers' businesses.

    All of Solidify’s software solutions are offered through a cloud-based SaaS (software-as-a-service) model which allows us to provide our customers the very best in security, scalability, and performance.  

  • What is SaaS?

    SaaS is an abbreviation of Software-as-a-Service, a software delivery model in which a service provider will centrally host applications and make them available to customers over the internet, on demand. SaaS eliminates the need for organizations to install applications on their own computers / servers, as well as associated expenses from software, hardware, maintenance, licensing, installation, etc.

    As a SaaS company, Solidify hosts your application remotley in the cloud and manages the software for you, so you can focus on your core business… not managing software and hardware.

    Solidify’s customers value the conveniences and intuitive nature of our cloud-based SaaS solution providing them with an experience that is automated and well integrated with other areas of their business operations. Other advantages of Solidify’s SaaS include a quick deployment, the latest technology, maintenance and support.

  • Does your software work best for enterprise companies or SMBs?

    Both! We’ve worked with many different types of B2B companies over the last 15 years.

    Our customers range from Enterprise level companies to SMBs. Our product offerings are conducive for scalability based on a client’s needs, our solutions support small to large implementations.

    You can read more about the success we’ve had with different customers on our testimonials page.

  • What is self-service and sales-enablement software?

    Helping manufacturers do more business online is at the core of our product offerings. We cater to both the buying and selling side of an often complex B2B transaction. We categorize the application of our offerings as either self-service or sales-enablement software.

    Self-Service software, such as our product catalog, configurators, and eCommerce solutions help a user configure parts and send an RFQ or purchase directly over the internet. Self-Service software eliminates unnecessary phone calls or emails to your sales reps or staff and puts the control back in the end-users hands.

    Sales-Enablement software makes it easier for sales and channel partners to do business with you. This includes a CPQ system for more accurate and timely quoting as well as sales portal for order entry and order tracking post-sale. Armed with the right tools, your sales staff can spend more time going after new business and less time talking with engineers or designing quotes.

    Learn more about Solidify’s self-service and sales-enablement software here.

  • What is CPQ and what are its benefits?

    CPQ is an abbreviation for Configure-Price-Quote, a sales tool that helps companies quote highly complex and configurable products.

    Configuring, pricing and quoting (CPQ) are 3 essential parts of the B2B sales process. B2B sales transactions are complex, even the most simple involve product, pricing, business rules/logic, customer data which are all vulnerable to errors during the configuring, quoting and sales process. Companies look for an end-to-end solution to sell accurately and more effectively.

    In many cases, manufacturers are still using antiquated, manual methods of configuring and quoting; multiple siloed systems, inaccurate product spec sheets, elaborate spreadsheets, internal staff knowledge or handwritten quotes. These disjointed methods do not work well together, slow down the sales process and take days sometimes weeks to get approved and into a customer's hands. Business needs to move at a fast pace to keep up with customer expectations. Competitors that don’t struggle with delivering accurate, timely quotes will beat you to winning new business.

    In addition, today’s user expectations are set high and must be met with an on-demand mentality. B2B customers no longer have the patience to wait weeks for a quote that is now delayed and possibly inaccurate. This is where many businesses lose prospects and clients - failing to meet customers rapidly changing expectations.

    By implementing Solidify’s CPQ software, manufacturers can quote and sell more effectively with accuracy, speed, and confidence. More significantly, you can control your quoting pipeline by customizing it to meet the needs of your unique customers, internal workflows, and sales processes. For some manufacturers, it is an opportunity to put a stake in the ground and develop your sales process the way you believe it should be.

    Solidify has over 15 years of experience helping manufacturers build and use the right quoting tools. Our CPQ software technology gives businesses the ability to streamline their sales processes, bridge their front and back offices and deliver an experience beyond customer expectations.

    Learn more about Solidify’s CPQ and its benefits here.

  • What is the difference between a product configurator and product catalog?
    A catalog typically contains predefined or in-stock products with a set part or SKU#.
    You are filtering a database of parts based on attributes or inputs to find the specific part you are looking for that meets your needs. Examples attributes are material, size, voltage, etc. 

    Solidify’s catalog software takes it a step further by using a recursive-filtering technique that keeps users updated on products within the product family that remain available as users filter to find what they need. As the parametric search progresses, matching products are updated and displayed in real time, completely eliminating the possibility of returning a ‘No Match’ results, which would frustrate the user. See more on catalog benefits here. 

    A configurator is for more complicated, build-to-order parts or assemblies. A rules-based product configurator can help a user configure a complex part that potentially has never been configured before but can be based on predefined rules. This can also include dynamic pricing built real-time as the product is being configured. 

    What makes Solidify’s product configurator a superior solution is that it was built for the complex workflows of a B2B manufacturer. Solidify’s configurator architecture works with interdependencies written into our code per a manufacturer’s unique engineering rules. Meaning intelligence is built into every step of the selection process.

    Solidify’s configurator can be implemented in a number of ways based on the way a manufacturer’s product or assembly is put together. During our initial project phases we work with our client to understand how their customers go about configuring their product.  We take that knowledge and apply it to the product configurator layout and flow to optimize the user experience.

    Learn more about Solidify’s product catalogs and product configurators